Steering Business Efficiency through RPA Automation for a Distribution Organization

Client Overview

The client, a multinational distribution company, offers a vast array of product lines, logistics services, and value-added solutions. For several years, they have been a trusted partner, providing premium software products and services that enable technology manufacturers and resellers to implement cutting-edge IT solutions.

Business Challenge

The client faced labor-intensive operational processes, especially in managing and reconciling invoices from thousands of vendors. With manual handling prone to errors and lengthy turnaround times, there was a clear need for automation to drive productivity, reduce errors, and ensure scalability. The goal was to streamline invoice processing, minimize human intervention, and increase accuracy in operations.

Techindo’s Solution

Techindo implemented an RPA (Robotic Process Automation) solution using UiPath to automate and optimize critical business processes. The solution included:

1. Bot Deployment: Automated the consumption and processing of vast volumes of statements from over 2,000 vendors.
2. Invoice Retrieval Automation: Created a bot to identify missing invoices and automatically send email requests to vendors for additional data.
3. Scalability & Accuracy: Built and deployed scalable bots that processed end-to-end operations within 3 minutes per cycle with enhanced accuracy.
4. Knowledge Repository: Established a comprehensive knowledge base to upskill and train new employees, ensuring continuous improvement.
5. SAP Integration: Streamlined reconciliation for discounts in SAP, expediting payment cycles and ensuring compliance with vendor agreements.

Business Impact

• 80% reduction in processing time.
• Cut operation time from days to minutes.
• 90% fewer manual errors, boosting accuracy.
• Efficient vendor payments, faster reconciliation, and improved overall productivity.

Conclusion

By leveraging Techindo’s RPA expertise, the client achieved unparalleled productivity, drastically reduced manual errors, and streamlined their business operations. The automation not only minimized human effort but also enhanced their overall operational competency, positioning them for sustained growth and efficiency.